Focus and accountability:
Customer service scores
Colonial constantly monitors their service through regular surveys to learn how they can continually improve your experience. Their scores are high, but they strive to make them higher.
95% of claimants were satisfied with Colonial Life’s handling of their claim.3
96% of claimants were satisfied with the overall experience of submitting a claim.3
95% of plan administrators surveyed are likely to continue offering Colonial Life products.4
Colonial Life internal data, 2015, unless otherwise noted
1 Statistic is an average from 63,055 Colonial Life benefits counselor surveys, June 2008 – Dec. 2015 2 Benefits Selling Readers’ Choice Awards, 2006-2015
3 Market Decisions, 4Q2014 Voluntary Benefits Claimant Satisfaction Research, 2016
4 Nielsen, 2014 Plan Administrator Satisfaction Survey, 2015
Questions, comments, or concerns? Feel free to contact us to get the answers you need from our friendly and knowledgeable team!